Changing or cancelling an order

Orders move into processing quickly, so the window for changes is short. Contact us as soon as possible with your order number and what you need changed.

Before your order ships#

We can usually help with:

• A different size or colour
• Removing an item
• Correcting the shipping address
• Cancelling the order entirely

Where a change affects the total, we will tell you how the difference is charged or refunded before doing anything.

Address corrections#

The most common problem is a missing apartment or unit number. If you spot one, tell us the missing detail rather than resending the whole address, and we will add it.

An incomplete address is the leading cause of failed deliveries and parcels being returned to us as undeliverable, which takes considerably longer to resolve than a correction before dispatch.

After your order ships#

Once a parcel is with the carrier we cannot change its contents or its destination.

At that point your options are to return it under our standard return policy, which is 14 days from delivery with $8 US or $12 international return shipping deducted.

Do not refuse the delivery. Refused parcels come back through the undeliverable process, which is slower to refund than a normal return.

Cancelling because of a delay#

If your order is genuinely running behind, tell us and we will cancel and refund without pushing back. Contact us with your order number.

Shipping speed#

We do not offer expedited shipping, so an order cannot be upgraded to a faster service after it is placed.